I have been extremely happy with Schwab. I find their customer service to be excellent. They also have very good online tools for banking and investing which is why I switched from my previos local bank, Wainwright.
In general I’ve had great experiences with local banks until they are bought by a bigger one like Fleet or Citizens. Then all the fees appear and costomer service disappears.
I remember when calling Fleet and pressing 0 for a representative caused the voiceail system to hang up. I’m not sure if the configuration was intentional or not.
By: Ben
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